Who is Max from When the Lion Feeds and what is their importance?

Max is Norman's gopher. He does all of Norman's talking and takes an enormous amount of abuse because of it. Teased by everyone, he has no trouble with his conscience when he approaches Sean and Duff with his scheme. While he has little respect for Norman, he has even less for the men who have needled him for years—Dufford Charleywood among them. It is easy for them to believe that he would sell out his boss for a hundred thousand pounds, and they can hardly believe it when they see him standing there with Norman. It is his revenge as well.