Who is Bob and Lynne Frey from A Million Little Pieces and what is their importance?

James's parents, who travel extensively for Bob's business. They are loving, attentive, and extremely concerned about their son's alcoholism, of which they have been aware for many years. They only learn about James's addiction to crack and his trouble with the law when they come to visit him at the Clinic for family therapy. Bob is stern but loving, and Lynne is quick to cry and very expressive of her fear and heartbreak. They have tried to shelter James for his entire life, which, in James's eyes, is a reason that he rebelled so violently.